Effective Date: 28 March 2026

These Terms and Conditions govern your access to and use of https://reconected.com and any related checkout, account, support, digital delivery, and customer service interfaces operated by Digital Felicitatem OÜ, registry code 17468612, registered at Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Estonia (“Reconected”, “we”, “us”, or “our”).

By purchasing, accessing, downloading, installing, activating, or using any Reconected eSIM product or related service, you agree to be bound by these Terms and Conditions. If you do not agree, you must not place an order or use the service.

1.1. The trader and contracting party for all purchases made through the website is:

Digital Felicitatem OÜ

Registry code: 17468612

Registered address: Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Estonia

Support email: [email protected]

Website: https://reconected.com

1.2. Reconected sells prepaid travel eSIM products and related digital connectivity services.

2.1. These Terms apply to:

a) all purchases made through the website;

b) all digital delivery of eSIM profiles, QR codes, activation codes, SM-DP+ details, installation data, or equivalent digital access credentials;

c) all related support interactions connected to your order;

d) all use of the website, account area, and any customer interface through which Reconected products are purchased, accessed, or managed.

2.2. These Terms apply whether you purchase as a consumer or, where applicable, as a business user. Mandatory consumer rights remain unaffected only to the extent required by applicable law.

2.3. If any part of these Terms conflicts with mandatory law that cannot lawfully be excluded or restricted, that part shall be interpreted and applied only to the minimum extent necessary to comply with such law, and the remaining provisions shall remain in full force and effect.

3.1. Reconected products are supplied in digital form only.

3.2. Depending on the relevant product structure, the purchased product may constitute:

a) digital content, including an eSIM profile, QR code, activation code, installation credentials, or other provisioning data; and/or

b) a digital service, namely access to mobile connectivity and data service through partner carrier infrastructure associated with the purchased plan.

3.3. No physical SIM card is shipped unless expressly stated otherwise.

3.4. All eSIM plans are prepaid, limited products and are subject to the package, destination, coverage footprint, validity period, data allowance, activation rules, and other features described at checkout or on the relevant product page.

3.5. The product is intended for lawful end use only and only within the technical, geographical, and commercial limits presented at the time of purchase.

4.1. Before placing an order, you are solely responsible for ensuring that:

a) your device is eSIM-compatible;

b) your device is carrier-unlocked and not SIM-locked;

c) your device supports the technical standards necessary to use the purchased plan;

d) your device is compatible with the destination, coverage, and configuration requirements of the relevant product;

e) you have access to a valid email address and sufficient internet connectivity to receive and install the eSIM;

f) the plan you select matches your destination, intended period of use, and expected needs.

4.2. Compatibility information shown on the website is provided for convenience only unless expressly stated as a specific product guarantee.

4.3. If your device does not support eSIM technology, is locked, is incompatible, is incorrectly configured, uses unsupported software or firmware, or otherwise cannot use the purchased product for reasons not attributable to Reconected, this is solely your responsibility and does not give rise to any refund, cancellation, reversal, compensation, or liability claim, subject only to mandatory law.

4.4. You are responsible for providing accurate contact details, including a valid email address. We are not liable for delivery issues caused by incorrect details provided by you.

4.5. You are solely responsible for reading the product description, destination coverage, validity rules, activation instructions, and all checkout information before purchase.

4.6. Failure to review product rules, compatibility requirements, usage limits, validity conditions, or installation instructions before purchase shall not create any right to cancel, reverse, dispute, charge back, or seek a refund after supply has begun, subject only to mandatory law.

5.1. Product pages, checkout descriptions, and order confirmations may include information about:

a) supported countries or regions;

b) data allowance;

c) validity period;

d) activation rules;

e) indicative network type or speed;

f) material usage limitations.

5.2. Coverage, latency, speed, signal quality, network generation, continuity, and availability depend on third-party carriers, roaming partners, device configuration, location, radio conditions, local regulation, congestion, and other factors outside our direct control.

5.3. Unless expressly stated otherwise, references to coverage, speed, latency, performance, quality, or network generation are indicative only and do not constitute a guarantee of uninterrupted or universal service.

5.4. Reconected does not guarantee that the service will be available at all times, in all places, on all devices, under all local network conditions, or without interruption, delay, throttling, degradation, blocking, or limitation.

5.5. Successful installation, provisioning, activation, and use may depend on handset manufacturer limitations, operating system version, device region settings, carrier restrictions, local infrastructure, security settings, or user-side actions, all of which are outside our control.

5.6. The service is not designed, marketed, or guaranteed for emergency communications, mission-critical systems, uninterrupted business continuity, or any use where continuous connectivity is essential.

6.1. By placing an order, you make an offer to purchase the selected product subject to these Terms.

6.2. The contract is formed when:

a) payment is successfully authorised or accepted; and

b) we accept the order and begin making the digital product available to you.

6.3. We may refuse, suspend, or cancel an order before or after payment processing where reasonably necessary, including in cases involving:

a) suspected fraud or abuse;

b) payment failure or anti-fraud triggers;

c) manifest pricing or product errors;

d) legal or compliance concerns;

e) technical inability to fulfil the order;

f) sanctions, regulatory, or security concerns.

6.4. If we reject an order before supply begins and funds have already been captured, we will arrange reversal or refund through the original payment channel, subject to PSP and banking timelines.

6.5. We reserve the right to limit quantities, restrict repeated purchases, or block access where this is reasonably necessary to protect the business, systems, users, or partners from fraud, abuse, excessive disputes, or technical misuse.

7.1. Prices are displayed on the website in the currency shown at checkout.

7.2. Taxes, if applicable, are handled as displayed at checkout in accordance with our applicable tax treatment.

7.3. Your bank, card issuer, PSP, or payment method provider may charge additional fees, including foreign exchange fees, issuer fees, or cross-border charges. Such fees are outside our control and are non-refundable by us.

7.4. We reserve the right to correct obvious pricing or technical errors before the contract is formed.

7.5. Except where mandatory law requires otherwise, all payments made to Reconected are due in full without deduction, withholding, set-off, counterclaim, or any unauthorised reversal or deduction by you. Nothing in this clause restricts any payment dispute or remedy that you are mandatorily entitled to raise under applicable law.

8.1. Payments are processed through third-party payment service providers (“PSPs”).

8.2. We do not store full payment card numbers, full card credentials, or card security codes on our own systems.

8.3. Payment data is processed within the relevant PSP environment and payment ecosystem participants, which may apply PCI DSS or equivalent payment security controls according to their own compliance frameworks.

8.4. We may receive limited transaction metadata, payment status information, billing-related information, and anti-fraud results necessary to process orders, prevent fraud, maintain accounting records, and respond to disputes.

8.5. If a payment is declined, reversed, charged back, disputed, or flagged as suspicious, we may deny delivery, suspend support, restrict access, block further purchases, or take other reasonable protective action.

8.6. We are not liable for independent acts, omissions, delays, restrictions, declines, reversals, compliance decisions, fraud-screening outcomes, or technical failures of banks, card issuers, PSPs, payment gateways, or payment networks.

9.1. Reconected products are supplied electronically by one or more of the following methods:

a) display in your account area;

b) delivery by email;

c) QR code generation or display;

d) delivery of activation credentials, installation data, or equivalent eSIM provisioning details.

9.2. Supply begins when the QR code, activation credentials, installation data, or equivalent digital access details are first made available to you, whether by account display, email delivery, or any other method enabling access, download, installation, or use.

9.3. Supply may begin even if you have not yet installed, scanned, downloaded, or activated the eSIM, provided that the digital access credentials have already been made available to you.

9.4. You are responsible for checking your inbox, spam folder, junk folder, and account area after purchase.

9.5. For evidential purposes, Reconected may rely on account logs, provisioning records, email dispatch logs, checkout records, access logs, support records, and related system data as prima facie evidence of delivery, availability, acceptance, start of supply, and related events, unless proven otherwise by compelling evidence.

10.1. If you are a consumer, distance selling law may in principle grant a 14-day withdrawal period.

10.2. However, where the product is digital content not supplied on a tangible medium, and/or a digital service supplied immediately after purchase, that withdrawal right is lost once supply begins, to the extent permitted by applicable law, provided the legal conditions for that loss are satisfied.

10.3. By completing the checkout process and ticking the relevant consent box or boxes, you expressly request that Reconected begin supplying the eSIM immediately after purchase and before the expiry of any otherwise applicable withdrawal period.

10.4. By completing the checkout process and ticking the relevant acknowledgement box or boxes, you acknowledge and agree that once supply begins, you lose your statutory right to withdraw from the contract to the extent permitted by applicable law.

10.5. We may record:

a) the wording presented at checkout;

b) the version of the Terms accepted;

c) the time and date of acceptance;

d) the order reference;

e) technical logs showing when supply began.

10.6. If supply has not yet begun, and applicable law grants you a right to withdraw, you may contact us before supply starts.

11.1. You must follow the installation and activation instructions made available on the website, in your order confirmation, or through support materials.

11.2. Depending on the plan, validity may begin upon installation, first connection to a supported network, first data session, or another trigger described on the relevant product page or at checkout.

11.3. You are responsible for using the product in accordance with the activation rules, validity limits, usage scope, and package restrictions of the purchased plan.

11.4. We are not responsible for any loss, failed use, or service interruption arising from:

a) deletion of the eSIM profile after installation;

b) repeated installation attempts contrary to the product rules;

c) device reset, transfer, replacement, or reconfiguration that invalidates the eSIM;

d) failure to configure APN, roaming, preferred line, mobile data line, or other device settings correctly;

e) device incompatibility or carrier lock;

f) incorrect user actions.

11.5. Unless expressly stated otherwise on the product page, the purchased eSIM may be subject to technical limits on transfer, reinstallation, device change, re-download, or repeated activation. Where such limits apply, attempts to reuse, move, or reinstall the product beyond supported parameters are at your sole risk.

12.1. You must not:

a) use the service for unlawful, abusive, fraudulent, deceptive, or unauthorised purposes;

b) resell, redistribute, duplicate, exploit, reverse engineer, or commercially repackage the product without our prior written consent;

c) interfere with or attempt to disrupt the website, provisioning systems, network access, or support infrastructure;

d) initiate bad-faith disputes, abusive chargebacks, duplicate claims, or fraudulent refund requests;

e) use the service in breach of sanctions, telecom laws, export controls, or similar restrictions.

13.1. We may provide troubleshooting assistance where a customer reports that an eSIM is not functioning as expected.

13.2. To investigate a claim, we may require information such as:

a) order number;

b) email address used for purchase;

c) device model and operating system;

d) destination country and approximate location of attempted use;

e) screenshots of settings or error messages;

f) confirmation that the device is unlocked and eSIM-compatible.

13.3. Failure to provide reasonably requested information may prevent us from verifying the issue and may lead to rejection of the claim.

13.4. We are not obliged to provide support beyond reasonable troubleshooting steps, nor to provide compensation, refunds, credits, or escalations where the available evidence does not establish a defect attributable to us.

14.1. Core rule Because Reconected products are digital products supplied electronically and made available immediately or near-immediately after purchase, we do not offer refunds, reversals, credits, or compensation merely because:

a) you changed your mind;

b) you placed the wrong order;

c) you failed to read the product rules;

d) your device does not support eSIM technology;

e) your device is locked, unsupported, or incompatible;

f) you failed to check compatibility before purchase;

g) you did not use the product after supply began;

h) you were unable to use the product due to user-side configuration, device limitations, or your own error.

14.2. No refund after supply begins Once supply has begun under Section 9, no refund is available solely on the basis of withdrawal, cancellation, mistake, change of mind, incompatibility, non-use, or user error, except where:

a) mandatory consumer law requires a remedy;

b) the product was not supplied at all;

c) there is a verified technical defect attributable directly to Reconected or our direct provisioning chain that materially prevents use and cannot be remedied within a reasonable time or without significant inconvenience, as required by mandatory law.

14.3. Circumstances in which refunds are normally not available Refunds are normally not available in cases including, without limitation:

a) you purchased the wrong country, region, bundle, duration, or data volume;

b) your device is incompatible, unsupported, or carrier-locked;

c) you failed to follow installation or activation instructions;

d) you entered the wrong email address or failed to check your inbox or spam folder;

e) you deleted the eSIM or altered device settings incorrectly;

f) you failed to activate or use the product within the applicable validity period;

g) service quality was affected by local carrier conditions, temporary congestion, poor signal, building conditions, roaming limitations, third-party network outages, throttling, filtering, blocking, policy decisions, or restrictions outside our direct control;

h) the product was supplied and remained unused for reasons unrelated to any defect attributable to us.

14.4. Remedy hierarchy Where a valid technical issue is established, the primary remedy will usually be one or more of the following, to the extent legally appropriate:

a) troubleshooting support;

b) correction of provisioning;

c) re-issuance or replacement of the eSIM;

d) other reasonable steps to bring the product into conformity.

14.5. Refund as last resort Nothing in this Section limits any non-excludable consumer rights. However, where applicable law permits the trader first to bring the product or service into conformity by troubleshooting, correction, replacement, or re-provisioning, Reconected may choose such remedy first. Only where the issue cannot be brought into conformity within a reasonable time, or where mandatory law requires a different result, may a price reduction, partial refund, or full refund be considered.

14.6. Partial use and proportionality If a plan has already been partially used, connected, consumed, activated, or otherwise enjoyed, and applicable law still requires a financial remedy, any refund may be reduced proportionally to reflect the part of the service already supplied, used, or lawfully consumed, where such proportional reduction is permitted by law.

14.7. Reporting period You must report technical issues as soon as reasonably possible after the issue arises. Delay in reporting may affect troubleshooting quality, evidence availability, and our ability to verify your claim.

14.8. Chargebacks and payment disputes If you initiate a chargeback or payment dispute, we may:

a) suspend support on the affected order while the dispute is pending;

b) suspend related account access where reasonably necessary to prevent duplicate recovery or abuse;

c) submit evidence of delivery, checkout consent, start of supply, account records, activation records, technical logs, and support history to the PSP, bank, card scheme, or dispute body.

14.9. Fraudulent or abusive claims

We reserve the right to refuse refunds, replacements, credits, support escalation, or further service where we reasonably determine that a claim is fraudulent, abusive, duplicated, unsupported by the facts, or part of a pattern of misuse.

14.10. Exclusive remedy position Except where mandatory law provides otherwise, the remedies expressly set out in these Terms are the sole and exclusive remedies available to you in relation to product non-conformity, technical complaints, refund requests, financial claims, or service issues arising from a specific order.

15.1. We may suspend, restrict, deny, or terminate access to the website, account, or purchased product where reasonably necessary in cases involving:

a) fraud or suspected fraud;

b) abusive chargeback behaviour;

c) breach of these Terms;

d) misuse of the service;

e) legal, sanctions, compliance, or security risks;

f) technical integrity concerns.

15.2. If we terminate before supply begins and no service has been provided, we will provide a refund where required.

15.3. If termination is caused by your breach after supply has begun, no refund will be due except to the extent required by mandatory law.

16.1. All website content, software elements, text, graphics, branding, documentation, and platform materials remain the property of Reconected or its licensors unless stated otherwise.

16.2. You receive only a limited, non-transferable, non-exclusive right to use the purchased product for its intended lawful purpose, subject to the purchased plan and these Terms.

16.3. You must not copy, resell, reverse engineer, redistribute, or commercially exploit the website or the digital product except where expressly permitted by law or by us in writing.

17.1. We process personal data in accordance with our Privacy Policy and Cookie Policy, as updated from time to time.

17.2. Our privacy framework is based primarily on EU GDPR and the legal obligations applicable to an Estonian trader.

17.3. Where we actively offer goods or services to individuals in the United Kingdom, relevant UK GDPR and PECR considerations may also apply as an additional compliance layer.

18.1. Except to the extent required by mandatory law, the website, products, and related services are provided on an “as available” and “as is” basis.

18.2. To the maximum extent permitted by law, we disclaim all representations, warranties, conditions, and guarantees, whether express, implied, statutory, or otherwise, including any implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, compatibility, uninterrupted availability, non-infringement, or continued operation.

18.3. Without limiting the above, we do not warrant that:

a) the service will always be available, uninterrupted, error-free, or secure;

b) coverage or connectivity will be available in every location or at every time;

c) the product will function on every device, operating system version, or carrier configuration;

d) email delivery, account delivery, or QR delivery will be free from delay caused by third-party infrastructure.

19.1. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

19.2. Nothing in these Terms excludes your mandatory statutory consumer rights.

19.3. To the maximum extent permitted by law, Reconected is not liable for:

a) indirect, incidental, special, punitive, or consequential loss;

b) loss of profit, revenue, business, opportunity, data, savings, or goodwill;

c) losses arising from third-party carrier outages, roaming restrictions, local network conditions, infrastructure issues, device manufacturer restrictions, app store restrictions, email provider delays, or events outside our reasonable control;

d) losses caused by incompatible devices, carrier locks, incorrect settings, failure to follow instructions, or inaccurate information supplied by you;

e) independent acts, omissions, restrictions, filtering, throttling, suspension, blocking, policy decisions, or failures of mobile carriers, roaming partners, handset manufacturers, PSPs, banks, payment gateways, internet providers, hosting providers, email providers, or other third parties.

19.4. To the extent permitted by law, our total aggregate liability arising out of or in connection with a specific order shall not exceed the amount actually paid by you for that order, except where mandatory law requires otherwise.

19.5. Where liability cannot lawfully be excluded but can be limited, it shall be limited to the maximum extent permitted by applicable law.

20.1. To the maximum extent permitted by law, you agree to indemnify and hold harmless Reconected, its directors, officers, employees, contractors, licensors, affiliates, and partners from and against third-party claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising directly out of:

a) your unlawful misuse of the website or service;

b) your unlawful use of the product;

c) your resale, redistribution, or commercial exploitation of the product without authorisation;

d) your fraudulent, abusive, or bad-faith payment dispute, refund request, or chargeback; or

e) your violation of sanctions, telecom rules, export restrictions, or other applicable laws. For the avoidance of doubt, this clause does not apply to ordinary consumer complaints, lawful refund requests, or claims arising solely from Reconected’s own acts or omissions.

21.1. We are not liable for delay, interruption, or failure caused by events beyond our reasonable control, including telecom outages, carrier failures, government restrictions, sanctions, cyber incidents, internet failures, natural disasters, labour disputes, civil unrest, acts of public authorities, or similar events.

22.1. If you have a complaint, you should contact us first at [email protected] so that we can investigate, troubleshoot, and, where justified, offer an appropriate remedy.

22.2. If you are a consumer and the dispute cannot be resolved directly, you may have the right to refer the matter to the competent consumer dispute body or court under applicable law. For Estonia, this may include the Estonian Consumer Disputes Committee where applicable.

22.3. We do not impose mandatory arbitration on consumers.

23.1. These Terms are governed by the laws of Estonia.

23.2. If you are a consumer, mandatory consumer protection rules of your country of habitual residence may still apply to the extent they cannot lawfully be excluded by contract.

23.3. Any dispute shall be submitted to the competent courts as determined under applicable law. Nothing in these Terms deprives a consumer of any mandatory jurisdiction rights granted by law.

24.1. If Reconected actively directs sales to consumers in the United Kingdom, relevant UK consumer rules may apply in addition to the EU-first framework set out above.

24.2. Where UK law applies, the rules on cancellation for digital content not supplied on a tangible medium operate on a similar basis: the right to cancel can be lost once supply begins, provided the customer requested immediate supply and acknowledged the resulting loss of cancellation rights.

24.3. Where UK visitors are targeted, UK GDPR and PECR may apply as an additional layer for privacy and cookie compliance.

25.1. We may update these Terms from time to time.

25.2. The version published on the website at the time of purchase will generally apply to that purchase unless mandatory law requires otherwise.

25.3. Updated Terms will apply to future purchases from their stated effective date.

26.1. We may assign, transfer, subcontract, or otherwise deal with any of our rights and obligations under these Terms to any affiliate, successor, purchaser of business assets, or service provider, provided this does not reduce any mandatory consumer protection to which you are entitled by law.

26.2. You may not assign, transfer, charge, or otherwise deal with your rights or obligations under these Terms without our prior written consent.

27.1. These Terms, together with any documents expressly incorporated by reference, constitute the entire agreement between you and Reconected in relation to the relevant order and supersede prior discussions, understandings, or representations to the extent permitted by law.

28.1. If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if that is not possible, severed, and the remaining provisions shall remain in full force and effect.

29.1. Any failure or delay by Reconected in exercising any right or remedy under these Terms shall not operate as a waiver of that or any other right or remedy.

30.1. The English version of these Terms is the governing version.

30.2. Any translation provided for convenience only shall not override or affect the interpretation of the English version.

Digital Felicitatem OÜ

Registry code: 17468612

13 Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Estonia

Support email: [email protected]

Website: https://reconected.com